FAQs

How do I know what size shirt to order?
Click the "SIZING" tab at the top of our website to help you pick the best size for you.

What kind of shirts do you print on?
Each shirt is 100% cotton. Super-soft, lightweight, slim-fit tee. Machine washable and preshrunk to minimize shrinkage.  Also, every shirt features a removable size tag for maximum comfort.

Where are your shirts made?
We use major name brand shirts to print on.  Most are made internationally.

How long does it take for shirts to arrive?
Standard shipping for orders in the contiguous US takes 2-5 business days. International orders usually take 1-5 weeks to arrive depending on the destination and customs processing.

What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class Mail or USPS Priority Mail depending on weight.  International orders are shipped via USPS First Class International Mail.  Every order comes with a tracking number. *PLEASE NOTE* If orders are returned back to us because of an incorrect address given by purchaser you will be required to pay the additional shipping cost for the order to be re-sent.  Also, any orders the require an exchange (not the fault of IVC) will be required to pay appropriate shipping.

How much does shipping cost?

It depends on your country and the size of your order.  The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

Do you ship internationally?
Yes, we ship to almost every country around the world. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

I accidentally put in the wrong shipping address.  How do I change this?
As soon as you have discovered the error e-mail us at independentvermontclothing@gmail.com and we can usually change the shipping address before your order is shipped without much trouble.

What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover.

What is your return policy?
Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase as well as a note explain the reason for return. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge.  If you have further questions please contact us. Returns should be mailed to INDEPENDENT VERMONT CLOTHING PO Box 108 Rochester, Vermont 05767

I am interested in purchasing some of you products for my store.  How do I get started?
Please email our sales director, Sarah Durant, at independentvermontclothing@gmail.com and she will be happy to send you our wholesale pricing list as well as our terms for retail.

I have a great idea for a shirt.  Will you pay me for my ideas?
Yes.  We will compensate anyone who comes up with a product idea that we produced - either with free shirts or money.  Each case is discussed independently. 

Do you guys have a store?
Sorry, no.  At this time we only sell our shirts online.  However, we have a number of retail stores all over Vermont that carry our products.  You can find a complete list - with contact information - on our "Retail" page.

Still have other questions?
For additional information about IVC please use the contact form or email: independentvermontclothing@gmail.com.